Zapier Vs MuleSoft Complete Comparison with Explanation

Zapier and Mulesoft are both one of the best automation tools if you want to manage your daily tasks, but which is more suitable for your business? As Automation Experts, we know that every business is different from others; therefore, every business’s needs are different. However, everyone’s purpose is the same—they want to boost their business and save time to focus on their main goals. 

Now let’s start the comparison of Zapier and MuleSoft.

How We Compare?

For a fair comparison, we evaluate Zapier and MuleSoft based on the following criteria:

• Features
• Integrations
• Rating and reviews
• Customers and users
• Pricing

Zapier

Zapier is a simple automation tool that works with 7000+ apps. It is most used by small and medium-sized businesses and is very easy to use—even non-technical users can create automations through Zapier. Zapier operates on “Zaps,” which are based on triggers and actions. While Zapier cannot import existing data, it can connect thousands of apps in a few clicks. It also offers thousands of pre-built templates that can help you automate without much effort. Zapier has over 2 million customers.

Zapier Characteristics

Large App Library: Zapier is known for its extensive app library of over 7000 apps. Almost all popular business apps are available on Zapier for automation.

Easy to Use: Zapier’s user-friendly interface allows anyone to create automations without any extra knowledge.

Automate Repetitive Tasks: Zapier automates repetitive tasks, eliminating the need for manual intervention every time.

Move Data: Zapier automatically moves data from one app to another.

Zapier Support

Zapier has a dedicated support team that helps customers troubleshoot and automate workflows with real humans. They offer support 24 hours a day, five days a week, and 12 hours a day on weekends. Zapier has a help center for users to find answers to their questions, a community for discussions, and Zapier Learn to help you learn about Zapier. 

Zapier Pricing

Zapier offers a free plan with limited features, and its pricing plans are task-based. Zapier has a total of four pricing plans. 

Free Plan: Offers 100 tasks per month with two-step zaps.

Professional Plan: Starts from $19.99 per month with 750 tasks, Multi-Step Zaps, unlimited premium apps, and webhooks.

Team Plan: Costs $69 per month with 2k tasks, unlimited users, shared workspace, shared app connections, and premier support.

Enterprise: For pricing details, contact the Zapier sales team. This plan includes advanced admin permissions and app controls, annual task limits, observability, SAML SSO, and dedicated technical support.

Zapier Pros & Cons

MuleSoft

MuleSoft was acquired by Salesforce in 2018. MuleSoft launched many tools powered by Salesforce Einstein AI, simplifying the management of servers, logs, and infrastructure. This ease of use extends to non-IT users, who receive data-mapping recommendations without needing extensive technical knowledge. Meanwhile, the Anypoint platform provides IT teams with tools to monitor, govern, and secure APIs completely. MuleSoft also provides pre-built templates known as Accelerators. MuleSoft has over 12,000 customers.

Characteristics of MuleSoft

Speed: MuleSoft can connect data across the cloud, and its products are very fast. Numerous internet-connected devices can send, receive, and collect data across the cloud without slowing down your business.

Scalable: MuleSoft provides scalability that helps you expand your capabilities as your needs grow.

Flexible: It offers an open-source integration hub that helps you connect any device or application.

Security: MuleSoft’s strict security measures protect any sensitive data.

MuleSoft Support

MuleSoft offers extensive support since it is an enterprise-grade tool. It has a forum for users to communicate with each other and a help center to answer customer questions.

MuleSoft Pricing

MuleSoft offers three tiers: Anypoint Integration Starter, Anypoint Integration Advanced, and API Management Solution. The Anypoint Platform offers a 30-day free trial.

MuleSoft Pros & Cons

Zapier and MuleSoft Features Comparison Table

Features	MuleSoft	Zapier
API Developer Portal	Good	N/A
RBAC	Ok	Ok
Automated Integration Flow Testing	OK	N/A
Suitable for Integration Specialists	Good	Good
Suitable for Line Business Users	Ok	Good
Integration Templates	Good	Good
Data Redundancies Detection	Ok	Good
Suitable for IT Users	Good	Ok
Administration Runtime	Ok	Ok
Version Control and Provisioning	Good	Good
Development Workflow Experience	Ok	OK
File-based Interaction	Ok	N/A
Ability to Enrich Messages	Ok	Good
Ability to Route the Message	Ok	Ok
Ability to Inspect Messages	Ok	Bad
Ability to Validate Messages	Ok	Bad
Data Management	Ok	Good
Data Integration	Ok	Good
Integration Marketplace	Good	Good
API Integration	Good	Good
Pricing for More Messages	N/A	Good

Difference between Zapier and MuleSoft

Uses:

MuleSoft caters to large companies, while Zapier is best for small and medium-sized businesses. MuleSoft is most famous in automotive industries and communication equipment sectors. Zapier is very beneficial for those who offer professional services. Both MuleSoft and Zapier have most of their clients based in the United States and United Kingdom, but Zapier is also used in Canada and Australia.

Concept:

Both platforms have significant differences in their basic concepts. Zapier focuses on connecting apps and workflow automation directly, while MuleSoft is an API-led platform. Due to API connectivity, MuleSoft offers more integrations than Zapier. Large companies choose MuleSoft for data transformation, message routing abilities, and hosting.

Despite the differences, both tools can increase productivity and boost your business. 

Noticeable Difference:

Zapier offers more features at a lower price than MuleSoft. Overall, MuleSoft works with high-paying clients at an enterprise level and is not designed for small businesses. MuleSoft requires a technically experienced Java developer to handle it. On the other hand, Zapier is very easy to use, but for some complex functionality, you may need a Zapier Expert to handle it.

Final Decision

Every tool has its functionalities and weaknesses; we can’t say that one tool is better than the other in all aspects. In this comparison, Zapier offers functionalities more suitable for small and medium-sized businesses. Even at a larger scale, you can use Zapier, but MuleSoft is more suitable for large enterprise-level businesses. For small businesses, MuleSoft might be complex and costly. Zapier is rated higher than MuleSoft, indicating a preference among users. You can use both tools as per your requirements; both are excellent for boosting and automating your business.